SHIPPING & RETURN POLICES
SHIPPING POLICY:
We ship Free worldwide, safely and securely, using: MOROCCO POST; DHL EXPRESS OR FEDEX
Whether your rug is in stock, made to order, or fully customized, we ensure it reaches you in perfect condition.
For In-Stock Rugs:
- Your order will be processed within 1-3 business days.
- Delivery typically takes 10-15 business days, depending on your location.
- Once your order is shipped, we will provide you with a tracking number so you can monitor the progress of your package online.
For Pre-Orders and Custom Rugs:
- Pre-Order Rugs: Rugs in this category are handcrafted upon request by our skilled artisan cooperative in Morocco.
- Custom Rugs: Fully tailored to your specific size and design preferences, made just for you.
Production Times:
- Production times vary depending on the size and design, ranging from 3 to 8 weeks.
- Example timelines:
- Small rugs (e.g., 150x100 cm): 3-4 weeks
- Large rugs (e.g., 400x300 cm): 7-8 weeks
- Custom sizes: We’ll confirm the timeline via email at
- shopcarpet90@gmail.com
Shipping Times:
- Once completed, your rug will be shipped via MOROCCO Post Tracking or DHL Express or FedEx.
- Delivery typically takes 10-15 business days, depending on your location.
- We’ll send you a tracking number as soon as your rug is on its way.
If you have any questions about shipping, production timelines, or customizations, feel free to contact us at shopcarpet90@gmail.com. We're here to make the process smooth and enjoyable for you!
ESTIMATED DELIVERY DATES:
- GERMANY: 14 business days
- REST OF EUROPE: 10-15 business days
- NORTH AMERICA: 20-25 business days
- CANADA: 20-25 business days
- JAPAN: 20-30 business days
- SOUTH AFRICA: 15-20 business days
- AUSTRALIA AND NEW ZEALAND: 25 business days
RETURNS & EXCHANGE POLICIES:
- If you are not 100% satisfied with your purchase, without giving reasons 10 days from delivery you can return the product and get a full refund or exchange the product for another one and adjust the difference in price
- Any product you return must be in the same condition you received it, please!
- If you wish to return the product, please inform Carpet Paradise within 10 days of receipt of the product. Notification must be made by email to shopcarpet90@gmail.com.
- The customer must prove that the delivered product has been returned on time, e.g. by proof of shipment.
- From the day following the 10 days without notification from the customer of the return, the purchase is a fact.
- . Buyers are responsible for return costs.
- Customised and Preorder rugs cannot be exchanged or returned
- For shipments outside the European Union, returns are not accepted due to customs regulations, distance, and logistical complexities. We kindly ask customers to carefully review their orders before completing the purchase.
ADDRESS:
carpet paradise
taghazout. Agadir .Morocco
Code postale ville 80 000
Telephone +212658680577
By WhatsApp:
Send us a message directly on WhatsApp: 
+212658680577
PAYMENT OPTIONS FOR PRE-ORDERS
We understand that investing in a custom-made rug is a significant decision, so we offer a flexible 2-part payment plan:
-
30% Deposit at the start to begin production.
- The final 70% upon completion, just before shipping your rug.
To get started, simply email us at shopcarpet90@gmail.com with:
- The link to the rug or design you want.
- Your desired size and any specific details (e.g., fringes, no fringes).
We will adjust the price accordingly, confirm all the details, and guide you through making the first 30% deposit to begin crafting your dream rug!
How do I take care of my rug?
kelim rugs:
kelim rugs have the advantage of being washable with soap and water. Although it is true that domestic washing machines normally do not support so much weight of a wet rug, there are laundries with industrial machines adapted to this kind of weight. If you decide to hand wash it at home, just make sure that it is well rinsed and dried in the sun very well!
Beni ourain rugs / Azilal rugs:
For this type of rugs made of 100% natural untreated sheep's wool, you can vacuum it frequently, you just have to avoid rotating brushes. The first few days you may notice that your rug is shedding wool into balls and that the vacuum bag fills up quickly. This is a normal process that after a few days will stabilize.
Our tip for a home cleaning with natural products is to make a mixture with baking soda and coarse salt, spread the mixture on the rug and let it act for one or two hours, and vacuum well. The bicarbonate serves to neutralize and disinfect naturally and the salt drags away any dust deposited on the rug.
It is recommended that in the season of more sun, you take advantage to air the rug and give it the sun.
For small liquid stains (coffee, wine, tea ... etc) act immediately by applying directly the mixture of baking soda and salt (a small pile on), let it act for about 20 minutes, and vacuum! This mixture makes it absorb the liquids.
For a complete and deep cleaning, we recommend for any type of wool rug, to contact a specialized professional.
Vintage rugs are delicate pieces, and that is why we recommend cleaning with the vacuum cleaner in soft mode, and for a deep cleaning better take it to a professional.
How do I save my rug?
If you wish to save your Berber rug for a season, you can do so by rolling it up and sprinkling a mixture of baking soda, salt and lavender flowers on it in a closed cotton bag.
The baking soda acts as an odour neutralizer and disinfectant, the lavender flowers act as a natural insect repellent and give a pleasant aroma during the time it is rolled up. The salt will help you to drag this mixture when you vacuum it up the moment you are going to use it again!
If you have any questions, please do not hesitate to write to us at: shopcarpet90@gmail.com